October 23, 2018 Dinner Meeting Announcement

Measuring What Matters in Healthcare
Carefully-chosen metrics, presented in a meaningful way, are key to creating organizational alignment and increasing staff engagement.  To demonstrate, let’s go back to healthcare’s original big data scientist – Florence Nightingale. 
Nightingale was a pioneer in the use and visual analysis of data, and her impressive talent emerged following her work in field hospitals during the Crimean War.  By providing leaders (thousands of miles away in England) with a better way to understand mortality data and focus on what was important, she sparked unprecedented changes in healthcare delivery and paved the way for evidence-based medicine.  In the field of data visualization, the Nightingale Rose – coxcomb as she called it – is still in use.
Even today, in all industries there is much room for improvement in how we collect and present data.  Are we measuring what matters, or what is easy to collect?  What measurements are staff collecting that were not asked for, or no longer necessary to collect, or lacking a connection to external requirements?  It is a business imperative to ensure internal process measurements are clearly connected with stakeholder metrics.
SpeakerKeith H. Poole
Keith Poole, MSQA, is a Leadership Advisor with khrusallis, a High Reliability + Lean business transformation consultancy specializing in healthcare. Keith works closely with senior leadership teams to deploy strategy and create alignment in the organization all the way to front-line staff. Proving once and for all that quality tools are universal, Keith turned a Metallurgical Engineering degree into a successful career in healthcare and has served as a Quality Professional for:

ArcelorMittal – one of the world’s largest steel producers;

Merkle-Korff – a world-wide manufacturer of small electric motors;

Here (formerly NAVTEQ) – the world’s leading digital map provider;

Franciscan Alliance (formerly SSFHS) – mid-sized hospital system in IN and IL;

Hospital Corporation of America (HCA) – largest hospital system in the US;

Vizient (formerly University Healthsystem Consortium) – a member organization and data processor for 120+ major academic medical centers in the US and Canada


Keith’s specialties include: High Reliability, Process Mapping, Process Improvement, Lean, Six Sigma, DMAIC, PDCA, PDSA, kata, healthcare, training, team facilitation, project management, root cause analysis, customer experience, voice of the customer, supplier assessment, and more.


When:  Tuesday, October 23, 2018

5:50 p.m.: Pre-meeting session (setting up, early networking)

6:00 p.m.: Registration and networking

6:30 p.m.: Dinner

7:30 p.m.: Presentation begins (~ 1 hour, followed by Q&A)



 DOC’s Smokehouse & Craft Bar

1420 Calumet Ave.

Dyer, IN 46311

(219) 262-3627


Cost: $25.00


Menu: Buffet Style Dinner

 – Smoked Onion Dip with House cut Chips

– Tossed Salad (Mixed greens, Carrot, Cucumber, Tomato), with Ranch & Balsamic Dressings

– Entrees: Smoked Wings, Smoked & Sliced Turkey, and Smoked Beef Brisket

– Sides: Bacardi Baked Beans, Crispy Brussel Sprouts

– Buns, BBQ Sauces, & Pickles are included.

– Dessert: Jumbo Cookies

– Beverages (included): Non-Alcoholic Beverages included, except coffee (The venue does not carry any coffee products in house).


Please register by end of business day on Monday, October 22, 2018